Rees's Wonderful Care Home

Must include

• issued by Local Authority Building Control (LABC) or Approved Inspector Building Control (AIBC)

Must include

• one of: a copy of your title deeds (if you own the premises), a tenancy agreement, a license agreement
• be valid at the time of your application
• clearly show you have legal permission to operate your service from this location
• include specific details about how the location is suitable for the type of service you plan to provide
• if you don't fully own the premises: written permission from landlord or mortgage provider, clearly stating the property can be used for your service type, signed and dated
• if premises are owned by someone who isn't the provider or one of its directors (e.g. a director's spouse or the registered manager): written permission from that person

Must include

• name of your business
• your main business address, including contact details
• name, position and signature of applicant
• financial specialist: name of organisation
• financial specialist: professional accreditation body and registration number
• financial specialist: main business address including contact details
• financial specialist: their name, position and signature
• signed by a professionally qualified accountancy company (registered with a recognised supervisory or qualifying body), or a bank or financial services firm regulated by the FCA
• must not be signed by a friend or relative
• statement of whether, in their opinion, you are or are not financially viable and any concerns
• use the CQC financial viability template (Data Protection Act 2018 version); do not use the 1998 version

Templates

• Statement of financial viability (blank master)Open

Must include

• identification of fire hazards including medical gas storage
• people at risk
• plans to support people who need support to evacuate, including personal emergency evacuation plans (PEEPs)
• policies for smoking on the premises
• evaluation of risks and your existing fire safety measures
• fire alarm systems, extinguishers and other firefighting equipment
• fire exits and evacuation routes
• staff training
• fire drills for staff, people who use your service and visitors
• an action plan to address any concerns you have identified

Must include

• bedrooms, with room numbers or identifiers
• ensuite bathrooms, if applicable
• communal lounges and dining areas
• activity rooms or quiet spaces
• medication storage and administration rooms
• staff offices and break rooms
• laundry and cleaning facilities
• kitchens and food storage areas
• fire exits and evacuation routes
• fire extinguishers and alarms
• handrails, ramps and lifts
• accessible toilets and bathrooms
• gardens or outdoor spaces
• parking
• waste disposal areas
• sensory rooms (if applicable)
• therapy rooms (if applicable)

Must include

• relevant to your service
• valid and up to date (issued within 12 months of submitting your registration application)

Must include

• assign someone to be responsible for legionella control at your service (before applying)
• complete any actions identified by your risk assessment (before applying)
• mapping of hot and cold water systems, showers, taps and sinks, water tanks and cylinders, thermostatic mixing valves, appliances using water
• identification of stagnant water or low usage, inadequate water temperatures, corroded or scaled pipes, dead legs or redundant pipework
• evidence of temperature checks at outlets, water sampling if required, visual inspection of tanks and pipework, showerhead and tap descaling schedules
• control measures: regular flushing of infrequently used outlets, temperature control and monitoring, cleaning and disinfecting of showerheads and taps, maintenance of tanks and pipework, use of approved fittings
• records: risk assessment report, maintenance logs, temperature monitoring records, cleaning and disinfection schedules, action plans for remedial work
• annual review, or sooner if the water system changes, new residents move in, building alterations occur, or Legionnaires' disease is suspected
• evidence staff are trained to recognise risks, able to carry out basic checks, and know how to report issues promptly

Must include

• the address of your premises
• the use class (such as C2 for residential care)
• any conditions or restrictions that apply
• if no planning permission documents: confirmation from the local authority that change of use has been authorised, or that change of use is not required

Must include

• Public Liability Insurance Certificate of insurance, or Quote, where your service has no employees
• Public and Employer Liability Insurance Certificate of insurance, or Quote when both are covered by one document
• CQC liability insurance supporting information form (all applicants except home care and SLS; complete all sections when you have separate Public and Employer documents or to explain why you have no insurance in place)

Home care (domiciliary care) agencies and supported living services applicants

• copies of insurance policies, insurance quotations or letters of intent from insurance providers
• Public Liability Insurance Certificate of insurance, or quote, where your service has no employees
• Public and Employer Liability Insurance Certificate of insurance, or quote when both are covered by one document

Templates

• 12 Month Financial Planner TEMPLATE.xlsxOpen

Templates

• FactFinder BLANK.docxOpen

Templates

• Organisation Chart Template.docxOpen

Must include

• completed provider application forms
• related registered manager applications (if needed)
• supporting documents

Templates

• CQC 900026 — New Provider Application (blank master)Open

Must include

• contact details for your GP and last employer
• a DBS certificate issued in the past 12 months, Enhanced and countersigned by CQC
• a copy of your qualifications and training (e.g. Level 5 Diploma in Leadership and Management for home care)
• full work history (age 16 onwards) with any gaps over 4 weeks explained
• evidence of relevant management experience and experience with the service user groups and age ranges in the provider application
• additional section for each additional location (manager application)

Templates

• CQC 100003 — New Registered Manager (blank master)Open

Templates

• Additional location section (blank master)Open

Must include

• slips, trips and falls (wet floors, uneven surfaces, poor lighting)
• obstructions in corridors or communal areas
• furniture placement and stability
• flooring condition and suitability
• pathways and garden safety
• lighting and handrails
• weather-related risks (ice or flooding)
• portable appliance testing (PAT) of electrical items carried out
• policies for the safe use and storage of medical and mobility equipment
• falls from beds, chairs or wheelchairs
• scalding from hot water or drinks
• entrapment risks (bedrails)
• access to potentially hazardous areas (kitchens or cleaning cupboards)
• manual handling and lifting
• lone working
• stress and mental wellbeing
• training requirements
• details of evacuation procedures
• details of first aid provision and incident reporting
• links to business continuity plan, gas and electrical safety certificates, fire risk assessment, infection prevention and control policy, legionella risk assessment

Must include

• Your aims and objectives in providing the regulated activities at the locations you operate
• for each location: the address and other contact details
• for each location: a description, including any other uses for the property (e.g. is it a domestic dwelling?)
• for each location: the type of service you provide at or from the location
• for each location: the different needs of people who use your service (service user bands)
• for each location: the activities we regulate that you provide at the location
• for each location: the registered manager who manages those activities
• for each registered manager: their full name and contact details
• for each registered manager: the address for serving notices and other documents
• for each registered manager: the locations they manage and the percentage of time they spend at each
• for each registered manager: the activities we regulate that they manage
• for each registered manager: details of any job share arrangements

Templates

• Statement of Purpose (blank master)Open

Must include

• a summary of your plan (company background and experience with this type of service)
• background information about your company and how it stands out from competitors
• management team's relevant experience and qualifications, why they are suitable to manage the regulated activity, and how their experience suits the service user bands selected
• details of your service: services provided, how, who for, why it will succeed locally
• market research: recent local research, method, evidence of local demand, local competitors, future target markets, and research behind pricing and staff pay
• SWOT analysis (or equivalent structured business analysis): strengths, weaknesses, opportunities, threats
• staff responsibilities: every significant task assigned to a named person
• company structure: ownership structure including investors, and company structure
• financial information: monthly breakdown of income and expenses for the first 12 months, including all costs and income associated with the regulated activity

If your service is a home care (domiciliary care) service or supported living service

• pricing structure: hourly, 45 minute or 30 minute charging
• charging for evenings and bank holidays
• whether Local Authority and private funding are charged the same
• charges for double-handed calls

Templates

• Business Plan TEMPLATE.docxOpen

Templates

• Email submission template.docxOpen

Must include

• how someone can make a complaint about your service
• how you'll support people who want to complain
• who complaints should be sent to (name and contact details)
• your step-by-step approach to handling complaints
• how long each stage will take
• how you'll keep people updated throughout
• how you'll tell people about the outcome
• where you'll direct people if they're unhappy with the outcome
• how you'll cooperate with any independent review
• how you'll record and review all complaints
• how you'll use feedback to improve your service
• how you'll check your complaints system is working well
• how people can complain about the registered manager
• who will handle these complaints
• if your nominated individual and registered manager are the same person, how complaints about them will be handled fairly and by whom

Templates

• Complaints Policy.docxOpen

Must include

• how and when you'll seek consent from people who use your service
• what happens if someone withdraws or refuses their consent
• how you'll ensure informed consent
• when you might need to use advocacy services
• information about Deprivation of Liberty Safeguards (DoLS) or Community Deprivation of Liberty depending on your service type
• how and when you'll involve Powers of Attorney and legally appointed deputies
• how you'll meet your responsibilities under the Mental Capacity Act 2005
• how you'll apply the five principles of the Mental Capacity Act
• how you'll assess mental capacity, including who will do this, when and why

Templates

• Consent and Mental Capacity Policy.docxOpen

Must include

• how you will make reasonable adjustments so that people with a disability can access and use services on an equal basis to others
• how your technology (including telephone systems and digital services) will be easy to use
• how staff will understand and respect personal, cultural, social and religious needs, how these relate to care needs and how staff take them into account
• how and when you might share information about someone who uses your service with other services or providers
• how you will record information about people who use your service
• how you will address bullying and harassment

Templates

• Equality, Diversity and Human Rights Policy.docxOpen

Must include

• details of how good governance will be achieved
• the responsibilities of specific leaders and staff groups in your governance processes
• how accountability works within your company
• an organisational structure chart that accurately reflects your business and roles
• the processes you'll use to assess, monitor and improve the quality and safety of your services
• details of your audits
• how you'll keep making your service better
• how you identify, manage and learn from risks
• how you'll maintain and store records about people who use your service, staff and management procedures
• how you will seek and act upon feedback from people using your service

Templates

• Good Governance Policy.docxOpen

Must include

• how you identify and assess infection risks
• how you monitor your infection control measures
• the systems you have in place to manage and prevent infection
• your approach to hand hygiene
• what personal protective equipment (PPE) is available for staff, as well as when and how they use it
• how staff take precautions based on transmission risks
• your waste, cleaning and decontamination methods (for example, how you handle laundry, including staff uniforms, if appropriate)
• staff vaccination requirements
• immunisation requirements for overseas applicants (if relevant)

Home care (domiciliary care) agencies and supported living services: if you provide care in people's homes

• how you assess infection risks in domestic environments
• how staff apply infection control measures in people's homes
• how you handle cleaning and waste management in home settings

Templates

• Infection control policy.docxOpen

Must include

• How you will assess service users' medication needs
• How you will obtain consent and support those who lack capacity
• The different levels of medication assistance you offer
• Your approach to covert medication administration, PRN (as required) medication, controlled drugs, sharps, and gases
• Information about delegated healthcare tasks (if you provide these)
• How you will manage medicines safely, including medication administration, storage, and handling medication errors and omissions
• How you will administer medicines appropriately to make sure people are safe
• How you will keep enough supplies of medicines (if applicable)
• Procedures for medicine refusals and safe disposal methods
• How you will train staff responsible for administering medications and explain how their competence is assessed and monitored
• How you will make sure staff know who to contact about medication concerns
• How you will set up governance arrangements for medicines administration records to make sure they are accurate and up-to-date
• Details about record keeping and onward reporting of issues
• How you will reflect relevant guidance from the National Institute for Health and Care Excellence (NICE)

Home care (domiciliary care) agencies

• how you will agree with service users about medicine storage in their homes
• your approach to STOMP (Stopping over-medication of people with a learning disability and autistic people) and STAMP (supporting treatment and appropriate medication in paediatrics) where applicable

Templates

• Medicines Management Policy.docxOpen

Must include

• how you make sure recruitment is fair and complies with legislation
• the stages of your recruitment process (for example, advert, application, shortlisting, interview, checking identity, taking up references, DBS check, offering post)
• your approach to recruiting volunteers and apprentices (if this applies to your service)
• your recruitment complaints procedure
• details about what you check at each stage of the recruitment process
• information about your approach to sponsoring overseas workers, including what checks you will perform
• what references you require for new employees
• how you check previous employment history, particularly if the applicant has worked in health or social care or with children or vulnerable adults
• how you verify why previous employment ended
• your policy for employing overseas workers (provide alongside the main policy if separate)

Templates

• Recruitment Policy.docxOpen

Must include

• Information about the different types of abuse and what constitutes abuse and signs to look for that may indicate abuse is taking place
• The process for reporting and raising safeguarding concerns
• Your approach to restraint, and how to recognise it
• How you will actively take steps to prevent abuse and specific preventative measures you will take to safeguard people who use your services
• The name and role of your safeguarding lead, including their contact details including emergency and out of hours contacts
• A clear process or flow chart to quickly find the correct reporting procedure and appropriate contact details, suitable for all levels of the organisation
• The reporting process with contact details for raising allegations of abuse against the management, how the investigation will be impartial, and any other parties to involve
• What will happen once a concern has been reported
• How you will consider people who use your service providing consent during a safeguarding allegation and subsequent investigation
• Information about your Local Authority Safeguarding Team and how they can be contacted (must be in the same geographic region you are providing services in)

Templates

• Safeguarding Adults and Children Policy.docxOpen

Must include

• specific to your business, and the services you want to provide
• suitable for people that will use your service
• reflect the service user bands in your application form and Statement of purpose
• what services you provide
• what services you do not or cannot offer
• how you decide if you can meet someone's needs
• how you charge for your services
• how you monitor calls and make sure they happen on time
• how you handle complaints
• how you deal with safeguarding concerns
• how you set the contractual terms for your services
• your contact details

Specialist services for autistic people and people with a learning disability

• accessible formats for varying literacy, non-native English speakers, sensory or cognitive impairment
• use plain language
• follow a logical structure
• include visual aids where helpful
• highlight key information clearly
• use consistent formatting throughout

Templates

• Service User Guide TEMPLATE.docxOpen

Must include

• what your induction process includes and what training new staff will receive; the mandatory training and how it meets your business needs
• the training each type of job role will get, including managers
• any specialist training your staff will receive
• the name of the training provider you plan to use for each topic
• how often refresher training will happen for each topic, if applicable
• any extra support for overseas workers such as a longer induction or language support if needed

Care homes, home care and supported living services

• how you will meet the Care Certificate standards and Regulation 18: Staffing
• reflect the service user bands (e.g. dementia, sensory impairments, mental health require specialist training)
• specialist services: all staff trained to an appropriate level to communicate and work with autistic people and people with a learning disability

Ambulance services

• reflect the service user bands in your application form and statement of purpose
• evidence that staff have appropriate restraint training when transporting people detained under the Mental Health Act

Templates

• Staff Training Plan TEMPLATE.docxOpen

Templates

• Quality Statement Safe Final.docxOpen
• Quality Statements Well Led Final.docxOpen
• Quality Statements Responsive Final.docxOpen
• Quality Statements Caring Final.docxOpen
• Quality Statement Effective Final.docxOpen
• Quality Statement - Effective Final.docxOpen
• Quality statement CARING - final.docxOpen
• Quality Statement Responsive - final.docxOpen

Templates

• Safeguarding Register Template.xlsxOpen

Templates

• Care Plan Template .docxOpen

Must include

• Purpose and scope: who will be affected by a potential disruption; how each service type is affected if you provide more than one
• Risk assessment covering risks such as severe weather, flu outbreaks or pandemics, utility failures, IT system failures and cyber attacks, staffing shortages, financial instability, supplier failure, building damage or evacuation needs
• Essential services identified and prioritised (such as giving medication, providing food and safeguarding)
• Roles and responsibilities including who activates and manages the plan, and contact details for emergency services, suppliers and local authorities
• Communication with people who use your service and their families, staff, and your local commissioner
• Staffing: plans for redeploying staff, using agency workers, or working remotely, and how emergency staff are trained
• Evacuation and relocation plans: safe evacuation routes and agreements with other care providers or local authorities
• IT and data: backup systems, data recovery plans and cybersecurity measures; plans to restore normal service
• Testing and reviews: how often you will review it, how you will test it, how you will learn from incidents

Templates

• Business Continuity Plan Template.docxOpen